Privacy Policy
1. Introduction
Welcome to WOW Nagpur (“WOW Nagpur,” “Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, protect, and process your personal information when you access or use our websites, mobile applications, digital platforms, social media pages, online services, products, events, creator programs, influencer programs, affiliate programs, partner programs, advertising services, and any other services operated by WOW Nagpur (collectively, the “Services”).
This Policy is designed to comply with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable legal requirements. Where local laws impose additional obligations, those laws will apply to the extent required.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Scope
This Privacy Policy applies to:
* Visitors to our websites
* Registered users
* Customers
* Advertisers
* Business partners
* Creators
* Influencers
* Affiliates
* Community members
* Event participants
* Newsletter subscribers
* Job applicants
* Vendors and service providers
* Individuals interacting with WOW Nagpur through any digital or offline channel
3. Information We Collect
Depending on how you interact with our Services, we may collect the following categories of information.
A. Personal Information
* Full name
* Email address
* Mobile number
* Postal address
* Date of birth (where required)
* Profile photograph
* Username
* Business information
* Company name
* GST or tax details (where applicable)
* Government-issued identification where legally required for verification
B. Account Information
* Login credentials
* Account preferences
* Subscription information
* Membership details
* Creator, affiliate, influencer, or partner profile information
C. Payment Information
For paid services, we may receive transaction-related information such as payment status, billing details, invoice information, and payment identifiers. Payment card information is generally processed by third-party payment providers and is not stored by WOW Nagpur unless expressly stated.
D. Technical Information
* IP address
* Browser type
* Device information
* Operating system
* Device identifiers
* Network information
* Language settings
* Log files
* Diagnostic information
E. Usage Information
* Pages visited
* Features used
* Search history within our Services
* Click activity
* Session duration
* Content interactions
* Preferences
* Advertising interactions
F. Location Information
Where permitted by law and enabled by your device or browser settings, we may collect:
* Approximate location (e.g., based on IP address)
* Precise location, only with your consent where required
G. Communications
We may collect information contained in:
* Emails
* Contact forms
* Customer support requests
* Chat messages
* Feedback
* Survey responses
* Contest entries
* Event registrations
H. User-Generated Content
Information you choose to publish or submit, including:
* Comments
* Reviews
* Articles
* Images
* Videos
* Audio
* Creator submissions
* Community posts
4. How We Collect Information
We collect information:
* Directly from you.
* Automatically through your use of our Services.
* From cookies and similar technologies.
* From advertising and analytics partners.
* From social media platforms where you choose to interact with us.
* From publicly available sources where appropriate.
* From business partners, service providers, or referral sources where permitted by law.
5. How We Use Your Information
We may use your information to:
* Provide and improve our Services.
* Create and manage accounts.
* Process registrations and subscriptions.
* Process payments and invoices.
* Deliver customer support.
* Operate creator, affiliate, influencer, and partner programs.
* Publish business listings and event information.
* Personalize user experiences.
* Send service-related communications.
* Deliver newsletters and marketing communications (subject to your preferences and applicable law).
* Measure advertising effectiveness.
* Conduct analytics and research.
* Improve security.
* Prevent fraud and abuse.
* Comply with legal obligations.
* Protect our rights, users, and platforms.
Where required by law, we will rely on an appropriate legal basis (such as consent, contractual necessity, legal obligation, or legitimate interests) for processing personal information.
6. Cookies and Similar Technologies
We may use:
* Cookies
* Pixels
* Local storage
* SDKs
* Web beacons
* Analytics technologies
These technologies help us:
* Remember preferences.
* Improve website functionality.
* Analyze traffic.
* Measure performance.
* Deliver relevant advertising where permitted.
You can manage cookies through your browser settings. Disabling cookies may affect certain features of our Services.
7. Advertising and Analytics
We may use third-party advertising and analytics providers to understand usage patterns, improve our Services, and measure campaign effectiveness.
These providers may collect information in accordance with their own privacy policies. Where required by law, we will obtain your consent before using certain advertising or analytics technologies.
8. Sharing of Information
We may share information with:
* Service providers.
* Payment processors.
* Hosting providers.
* Analytics providers.
* Advertising partners.
* Business partners.
* Legal advisors.
* Government authorities where required by law.
* Successors in connection with a merger, acquisition, financing, or sale of assets.
We do not sell your personal information unless expressly disclosed and permitted by applicable law.
9. International Data Transfers
Where personal information is transferred outside India or another applicable jurisdiction, WOW Nagpur will take reasonable steps to ensure that such transfers comply with applicable legal requirements and are protected by appropriate safeguards.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Provide our Services.* Comply with legal obligations.
* Resolve disputes.
* Enforce agreements.
* Maintain business records.
* Protect our legitimate interests.
Retention periods may vary depending on the nature of the information and legal requirements.
11. Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights
Subject to applicable law, you may have rights to:
* Access your personal information.
* Correct inaccurate information.
* Update your information.
* Request deletion of personal information.
* Withdraw consent where processing is based on consent.
* Object to certain processing activities where applicable.
* Request information about how your personal data is processed.
* Lodge a complaint with the appropriate regulatory authority.
To exercise these rights, please contact us using the information below.
13. Children’s Privacy
Our Services are not directed to children under the age required by applicable law without appropriate consent.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete such information.
14. Third-Party Websites and Services
Our Services may contain links to third-party websites, applications, or services.
WOW Nagpur is not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of those third parties before providing personal information.
15. Marketing Communications
Where permitted by law, we may send promotional communications.
You may unsubscribe or opt out at any time by:
* Using the unsubscribe link in emails.
* Adjusting account preferences.
* Contacting us directly.
Even if you opt out of marketing communications, we may still send important service-related or transactional messages.
16. Data Breach Response
If a personal data breach occurs, WOW Nagpur will respond in accordance with applicable law, including taking appropriate mitigation measures and notifying affected individuals and authorities where legally required.
17. Changes to This Privacy Policy
WOW Nagpur may update this Privacy Policy periodically.
Material changes will be communicated through our website, applications, email, or other appropriate channels. The “Last Updated” date will reflect the most recent revision.
Continued use of our Services after changes become effective constitutes acceptance of the revised Policy, to the extent permitted by law.
18. Limitation of Liability
Nothing in this Privacy Policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Except as otherwise required by law, WOW Nagpur shall not be liable for losses arising from events beyond its reasonable control, including unauthorized access caused by third-party criminal acts despite reasonable security measures.
19. Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts in Nagpur, Maharashtra, unless otherwise required by applicable law.
20. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:
WOW Nagpur
Privacy & Data Protection Team
Support Email: support@wownagpur.com
21. Acceptance
By accessing or using any website, application, platform, product, program, or service operated by WOW Nagpur, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, storage, and processing of your information as described in this Privacy Policy, subject to applicable law.